Cornelius

Each Finch & Thimble piece is handmade with care using dried and faux florals.
Because many items are made to order or bespoke, returns are limited, but I’ll always do my best to help if something isn’t right.

Bespoke & Made-to-Order Items
Bespoke and custom pieces are created individually to your chosen colours and style, so they are non-refundable once materials have been ordered or work has begun, unless the item is damaged or faulty.
Please confirm you’re happy with all design details before ordering.

Ready-Made Items
If you purchase a ready-made piece (not bespoke), you may return it within 14 days of delivery, provided it is:
• Unused and in the same condition as received
• Returned in its original packaging
You are responsible for return postage unless the item is faulty.
Refunds are issued once the item is received and checked.

Damaged or Faulty Items
If your order arrives damaged or faulty, please email monika@finchandthimble.co.uk with photos within 48 hours of delivery.
You’re entitled to a repair, replacement, or refund under UK consumer law.
Return postage will be covered in these cases.

Refunds
Approved refunds are issued to your original payment method within 7–14 working days after receiving and checking the returned item.
You’ll receive confirmation once your refund has been processed.

For any questions, please contact monika@finchandthimble.co.uk.

Order Processing & Lead Time
For standard ready-made items, orders are processed within 1–3 business days after payment confirmation (excluding weekends and UK bank holidays).

For bespoke or made-to-order items, please allow up to 12 weeks from order confirmation for creation, finishing, and dispatch.

Shipping Regions & Costs
United Kingdom (Mainland):
• Standard shipping cost, £4.99 (based on small parcel rate up to 2kg).
• Free shipping for orders over £80.

Northern Ireland, Scottish Highlands & Islands:
• An additional surcharge of £3.00 may apply.
• Delivery time may be slightly longer.

International Shipping:
• Europe, from £14.00 (estimate).
• Rest of World, from £20.00+ (estimate).
Customers are responsible for any customs duties or import taxes.

Delivery Timeframes
• UK Mainland (standard orders), typically 3–5 working days after dispatch.
• Bespoke items, up to 12 weeks production time, then standard shipping applies.
• International, estimated 7–14 working days after dispatch (varies by destination and customs).
Please note, these timeframes are estimates only, and delays may occur due to carrier issues, customs, or weather.

Tracking & Notification
Once your order is dispatched, you will receive an email with tracking details.
Please ensure the delivery address provided at checkout is correct. If a parcel is returned due to an incorrect address, you may be charged for re-shipping.

Packaging & Transit Care
All items are carefully packaged to protect dried and faux florals during transit.
Although most pieces are designed for indoor use, every order is packaged to minimise movement and protect delicate materials.
Please inspect your order upon arrival and contact monika@finchandthimble.co.uk within 48 hours if any damage is found.

Failed or Returned Deliveries
If delivery fails and the parcel is returned, you may be responsible for the cost of re-shipping.
If you fail to collect from a carrier depot or provide insufficient delivery details, Finch & Thimble reserves the right to charge a re-delivery fee or issue a refund minus the original shipping cost.

Changes & Cancellations
For standard items, you may request changes (such as shipping address) or cancellation before dispatch, please contact us as soon as possible.
For bespoke orders, once production has begun, changes or cancellations may not be possible.
After dispatch, changes or cancellations cannot be guaranteed.

International Customs, Duties & Taxes
For orders shipped outside the UK, all customs duties, taxes, and import charges are the customer’s responsibility.
We cannot mark parcels as “gifts” or undervalue shipments, as this is against postal regulations and may void insurance coverage.