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Terms and Policies

Welcome to our Terms and Policies page. Here, you'll find important information regarding your rights and responsibilities while using our services. We encourage you to read through these terms carefully to understand our practices and the guidelines that govern our relationship. Your use of our services your acceptance of these terms.

Privacy Policy

At Finch & Thimble, I respect your privacy and am committed to protecting your personal data.

Information I Collect:
When you place an order or contact me through the website, I may collect:

  • Your name

  • Contact information (email, phone number, address)

  • Order details and payment information (processed securely via Wix Payments, Stripe, or PayPal)

How I Use Your Data:

  • To process and deliver your order

  • To respond to enquiries or messages

  • To send updates about your order or relevant products (only with your consent)

Data Protection:
Your data is stored securely and never shared or sold to third parties.
Payment details are encrypted and handled only by trusted third-party providers (Wix Payments, PayPal, Stripe).

You may request access to, correction, or deletion of your personal data at any time by emailing monika@finchandthimble.co.uk

Returns & Refunds Policy

​Each Finch & Thimble piece is handmade to order, using unique dried and faux florals. I want you to love your purchase, so please contact me right away if there’s any issue.

Returns:

  • Custom or bespoke items cannot be returned unless faulty or damaged.

  • Non-custom items may be returned within 14 days of delivery if unused and in original condition.

  • Please contact me before returning any items so I can assist with the process.

Refunds:
Once I receive and inspect your return, I’ll confirm approval and issue a refund to your original payment method within 7 working days.
Shipping costs are non-refundable unless the item arrived damaged or faulty.

If your item arrives damaged, please email photos within 48 hours of delivery so I can help quickly.

Terms & Conditions

By purchasing from Finch & Thimble, you agree to the following:

  • All items are handmade, so slight variations in colour, size, and texture are natural and part of their charm.

  • Prices are shown in GBP and may change without notice.

  • Full payment (or deposit, where agreed) is required before work begins.

  • Workshop bookings are non-refundable but may be transferred to another date if available.

  • Finch & Thimble is not responsible for delays caused by postal services or delivery couriers.

Your use of this website and services is governed by UK law.

Photo Use & Copyright Policy

All images, designs, and written content featured on this website, and on Finch & Thimble’s social media accounts, are the property of Finch & Thimble and are protected by copyright.

 

Sharing & Reposting

I love when people enjoy my work and want to share it!
If you’d like to share any of my photos:

  • Please credit Finch & Thimble clearly in the caption or post description.

  • Tag @finchandthimble on Instagram or link back to my website.

  • Do not edit, crop, or apply filters to my images without permission.

 

Commercial Use

All images and designs remain the property of Finch & Thimble and may not be used for commercial purposes, advertisements, or resale without written permission.

 

Workshop Photography

During workshops, I may take a few photos to share the experience on social media or my website.
If you’d prefer not to be photographed, just let me know at the start of your session — I’ll always respect your privacy.

Cookies Policy

Finch & Thimble uses cookies to provide you with a great browsing experience and to help our website run effectively.
Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings

  • Understand how visitors use our site (through analytics)

  • Improve our services and performance

You can change your cookie settings at any time through your browser. By continuing to use this website, you agree to our use of cookies in accordance with this policy.

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